+44 (0)333 5770112 / +44 (0)7811 448873 info@salespod.co.uk

Terms and Conditions

Effective from 1st November 2016. Please note these ‘Terms and Conditions’ may be subject to change without notice.


  • For current course costs and dates, please refer to our website.
  • Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
  • If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
  • Upon receipt of your booking form, and subsequent payment your place(s) will then be confirmed in writing by Salespod Ltd.
  • Important note: Salespod Ltd acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

Purchase Orders

  • Purchase orders may be accepted in lieu of payment at time of booking at Salespod Ltd’s sole discretion.
  • Acceptance of purchase orders is subject to Salespod Ltd prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
  • Purchase orders shall not be accepted from any customer at any time during which the customer’s account is placed on “stop” due to default.

Invoicing and payment

Course fees are payable upon booking (debit / credit / bank transfer accepted) unless a valid, authorised Purchase Order is provided and accepted.

  • When paid by Purchase Order, Invoices will be sent via email to the name and address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).
  • Payment must be made in pounds Sterling by credit/debit card or BACS.
  • If any amount properly due to Salespod Ltd under or in connection with these terms and conditions remains outstanding beyond the due date Salespod Ltd may:
    • charge interest on the overdue amount at the rate of 8% per annum above the base rate of Royal Bank of Scotland Group PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or
    • claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

Course attendance

  • Candidates will receive joining instructions via email to the email address provided on the booking form.
  • It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
  • If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact Salespod Ltd to arrange for them to be reissued.
  • Failure to attend the course will result in the full cost being incurred.
  • Salespod Ltd will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
  • It may be necessary, for reasons beyond the control of Salespod Ltd, to change the content and timing of the programme, the date, the venue or the tutor.

Cancellations and Amendments

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will apply based on the cost of your booking, as shown below.

*excluding extenuating circumstances which will be charged at Salespod Ltd’s discretion.

Calendar days’ notice before the start date of the course Refund Applicable
29 calendar days or more Full refund minus a £40 administration fee
Between 15 and 28 calendar days (inclusive) 50% minus a £40 administration fee
Between 1 and 14 calendar days (inclusive) No refund will be given
Failure to attend Treated as late cancellation and no refund given
  • In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date and an administration fee of £40 has been paid.
  • If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event. The amount of the course fee transferred is displayed below.
Calendar days’ notice before the start date of the course Fee to transfer to a new course
29 calendar days or more £40 administration fee
Between 15 and 28 calendar days (inclusive) 50% of registration fee
Between 1 and 14 calendar days (inclusive) No transfer available. No refund will be given
Failure to attend Treated as late cancellation and no refund given
  • Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
  • In the event of there being insufficient numbers booked onto a course Salespod Ltd reserves the right to cancel or postpone the course.
  • In the event of cancellation of a course by Salespod Ltd, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Salespod course. Salespod shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Course Provisions

  • Accommodation and travel are the responsibility of the candidate.
  • Lunch is not provided on courses unless otherwise stated. Where lunch is provided, the cost is included in the price quoted. Any special dietary requirements need to be notified in writing to Salespod in advance of the course commencing.

Extenuating Circumstances

  • If you are unable to attend any of the course due to extenuating circumstances you must inform Salespod in writing.
  • If you were unable to attend due to illness you must provide evidence in the form of a doctor’s note.

Force Majeure

  • Salespod Ltd shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Entire Agreement

These terms and conditions, together with the current Salespod website prices, course details and Salespod contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by Salespod Ltd. These terms and conditions cannot be varied except in writing signed by a Director of Salespod Ltd. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of Salespod should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Salespod. Salespod Ltd shall have no liability for any such representation being untrue or misleading.